Free Delivery On Irish Orders Over €30

Delivery & Returns 

 

All deliveries are subject to stock availability and authorisation of your payment. 

All deliveries are dispatched/delivered through An Post Monday-Friday (ex Bank Holidays) and if you order before 3pm, we will try to dispatch your parcel that day. 

Republic of Ireland orders will take up to 3 working days and must be signed for (If not home, your parcel can be collected at your local sorting office).

UK Orders will take up to 5 working days (Delivered through Express Freight in N.I. and Parcelforce in Great Britain and must be signed for)

EU Orders will take up to 10 working days (Delivered by local post service and must be signed for)

Deliveries for orders €30 and over within Republic of Ireland are free, orders under €30 will cost €5 to deliver.

Deliveries for orders €60 and over within the United Kingdom are free, orders under €60 will cost €8 to deliver.

Deliveries for orders in the EU (except Ireland and UK) will cost €10 to deliver.

If we receive an order back to us as 'Undeliverable' due to 'Insufficient address details' where we have input the address on the postal label exactly as we received it from the customer, reshipping costs will then be the responsibility of the customer. Postage charges for non deliverable parcels are non recoupable.

 

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  • Republic of Ireland Deliveries - please order by 12pm on Tuesday 18th December to ensure delivery by Christmas.
  • UK Deliveries - please order by 12pm on Saturday 15th December to ensure delivery by Christmas.
  • European Deliveries (ex Ireland and UK) - Please order by 12pm on Monday 10th December to ensure delivery by Christmas. 

 

Returns

We make every effort to ensure that your order is carefully despatched to you, and we hope that you’re happy with your purchase. However, if you have any cause for dissatisfaction with your goods (inc. Sale items on website) you may return them for a refund (which will be issued to the original card/Paypal account used). Items must be in their original condition, unworn and returned within 28 days of receiving them. You should follow the procedure below.

 

i) Direct to a Hand Footwear store


For an immediate refund, you can return the items to any Hand Footwear store (Monaghan & Carrickmacross) within 28 days. You may also exchange your items in store. If the item is in its original condition, we will process the refund for you.

 

ii) Return by post

Customers in Republic of Ireland with access to a printer can use An Post's return service www.returnmyshopping.ie (more details here) at a cost of €4.50 from your post office (or €8.05 for collections from Dublin addresses). Just search for Hand Footwear on the list of retailers!

You can return any items to us including Delivery Note (or a copy) within 28 days of receipt. Once we receive your return instore - your item will be refunded within 2 working days. Card refunds will then take a further 2-3 working days to be processed by the banks and Paypal refunds will be immediate. Orders can be returned to the address on your delivery note:

Hand Footwear,

47 Main St,

Carrickmacross

Co Monaghan, Ireland.

 

Please note that we do not refund the cost of delivery paid by customers - either at the checkout or for returned shoes (unless faulty or wrong pair sent).

 

Accuracy of content

We have made every effort to ensure that the products are fairly described, that the product information is correct, and that the colours of our products are displayed as accurately as possible. However, as the actual colours you see will vary with the quality of your monitor, we cannot guarantee that your display will accurately reflect the colour of the product requested on delivery.

If, on receiving ordered goods, you have any cause for dissatisfaction you may return them via our returns procedure, which is explained above.

As we are also a retail shop, it may be necessary to send you a pair that is not deemed 'box fresh' due to it being tried on instore. Please send us an email at info@shoeheaven.ie if you would like us to check if we have a box fresh pair of the relevant style.

 

How your order is processed

 

After you have placed an order with us, we will send an email acknowledgement of that order to your designated email address. This email is a confirmation and acceptance of your order. Please check your spam incase you have strong filters.

If after we have confirmed your order we discover any unforeseen reason as to why we cannot complete it, we will cancel your order, in full or in part, and advise you by email or phone call, and refund when necessary.